Corrections and Complaints

Email admin@platfirm.ai with the page URL, the wording you believe is wrong, the jurisdiction and an official source if you have one. We record material corrections and prioritise errors involving safety, deadlines, liberty, immigration status or money.

Use the same email or the paid-booking support line. Include your booking reference, but do not send card details. We will identify whether the complaint concerns Platfirm AI’s service or an independent professional.

An independent solicitor or firm must provide its own complaints and regulatory information. Raise the issue with that firm first. If unresolved, the firm should explain the appropriate ombudsman or regulator route for its jurisdiction.